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Eurostars Hotel Company
If you wish to carry out any administrative step by telephone, please contact us at the number 913 342 196 24h/day.
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Fraud prevention


Security recommendations

Fraud prevention


Security recommendations

At Eurostars Hotel Company, our priority is to ensure that your purchasing experience on our platforms is completely secure, giving you the peace of mind you deserve when making your reservations. We understand that online security is a highly relevant issue in an ever-evolving digital world, where the risks of fraud or scams are always present. That is why we actively work to implement advanced technological measures that protect your data and transactions at all times. In addition, we provide you with a series of practical recommendations so that you can identify potential threats and make your reservations with complete confidence.

Our commitment to your online security


Booking accommodation online is a practical and efficient tool, but it is not risk-free due to the increase in digital fraud attempts. At Eurostars Hotel Company, we strive to ensure that all your reservations are completely secure, providing you with key recommendations to identify and avoid potential scams.

Always book through official channels


For your peace of mind, we advise you to use only our official website eurostarshotels.com, verifying the presence of the “https://” prefix in the URL. If you choose to make a reservation via email, ensure that the domain is legitimate, such as @eurostarshotels.com. You can also contact us by phone using the numbers listed on our website. We do not process reservations through social media, messaging apps, or SMS.

Indicators of possible fraud


Certain situations may indicate attempted scams. Be cautious if you are asked to make payments via bank transfer, as we only accept credit or debit cards. We will never ask for personal or banking information outside of secure channels. Additionally, any confirmed reservation is instantly notified via email. The lack of immediate confirmation could be a warning sign.

Tips to protect your accounts and devices


To safeguard your Star Traveler and Business Pro profiles, regularly update your passwords using secure combinations of letters, numbers, and special characters. Any changes to your account must be verified via email or phone. Keep your smartphone updated and protected with official apps and antivirus software. If accessing from public devices, always log out at the end of your session to prevent unauthorised access.